The Platform

Oneplatform.
Everyhome.

A mobile app for clients. An admin dashboard for your team. AI that connects them — with per-home intelligence, instant troubleshooting, and executive escalation reports.

Architecture

Three layers. One platform.

Resolve sits between your team and your clients — handling the first line of support with full context.

Mobile App

Your branded iOS/Android app. Clients chat with AI, upload photos, request technicians, and browse their home.

AI Engine

Per-home intelligence powered by GPT and Gemini. Reads documents, knows devices, learns from every conversation.

Admin Dashboard

Web portal for your team. Manage homes, devices, documents, AI config, and monitor every conversation.

Mobile App

Your clients' pocket technician.

A white-label mobile app that puts AI-powered support in every client's hands.

AI Chat

Natural language conversations about any device or room in the home.

Photo Troubleshooting

Snap a photo. AI identifies the device, diagnoses the issue, and walks through the fix.

Device Browser

See every device in the home organized by room. Tap to ask the AI about it.

One-Tap Escalation

When AI can't resolve it, one tap sends an executive brief to the integration company.

Conversation History

Every conversation saved. Pick up where you left off. Full context preserved.

Multi-Home Support

Clients with multiple properties switch between homes in a tap.

AI Engine

Intelligence that gets smarter per home.

Not a generic chatbot. A context-aware assistant built for residential technology support.

Per-Home Knowledge

Every home has its own AI context — rooms, devices, documents, service history, and memories. No cross-contamination between homes.

Document Retrieval

Upload a 200-page manual. The AI finds the relevant paragraph when a client asks about that specific device.

Device Context

The AI knows every device by name, room, and category. "The projector in the theater" resolves to the right equipment.

Escalation Intelligence

AI generates executive-level reports with issue summary, troubleshooting steps tried, assessment, sentiment analysis, and priority.

Supports every major smart home ecosystem

LutronSavantControl4CrestronSonosSnap OneDenonSonyLGSamsungCiscoUbiquitiDomotz

See it in action.

Book a live demo and we'll walk you through the full platform — mobile app, admin dashboard, and AI engine.

Book a Demo